How to activate new iPhone att
If you purchase an iPhone through AT&T, it should arrive with the SIM card activated and installed. However, if it isn’t activated, you can activate it directly on the phone.
Important: These instructions apply only if you're activating a new iPhone, not when transferring a phone number from another carrier or using an unlocked device.
How to Activate Your iPhone with AT&T:
There are two methods for activating your iPhone:
Using AT&T's Online Activation Tool:
- Visit the AT&T online activation tool.
- Enter your billing or shipping ZIP code and wireless number.
- Follow the prompts to confirm your IMEI and ICCID/SIM numbers. You can find these numbers in Settings > General > About on your iPhone or by dialing *#06#.
Using iTunes:
- Connect your iPhone to your PC and open iTunes (ensure iTunes is updated to the latest version).
- Follow the on-screen instructions in iTunes to complete the activation.
Do You Need to Visit AT&T to Activate Your iPhone?
You can activate your iPhone online or through iTunes. If you encounter any issues, you can contact AT&T's customer service via live chat or phone. Here’s how:
- When connected, say: “I would like to activate my iPhone.”
- Provide your AT&T account number when asked for verification.
- Once verified, you will be connected with a representative to complete the activation process.
Before You Start
Before initiating the activation process, ensure the following:
- Unlocked Phone: Your iPhone must be unlocked if it’s from another carrier (e.g., Sprint).
- No Lost or Stolen Status: Verify that your phone is not reported as lost or stolen by providing your IMEI number to AT&T.
- SIM Card Installation: Ensure your new SIM card is inserted properly.
ATT SIM Card or eSIM Activation:
- For SIM Cards: If your iPhone is not activated after inserting the SIM card, visit att.com/getstarted and follow the prompts to activate your device.
- For iPhone XS and newer, obtain your eSIM from AT&T or order one online.
- If you have a QR code from AT&T for your eSIM, go to Settings > Cellular > Add Cellular Plan and scan the QR code.
- Follow the prompts to complete the activation.
Final Steps:
After activation, test your phone by making a call or browsing the web without Wi-Fi to confirm it’s working properly. If issues persist, visit att.com/activation to complete the process online.