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How to Activate Your New iPhone on AT&T: A Complete Guide

If you purchase an iPhone through AT&T, it should arrive with the SIM card activated and installed. However, if it isn’t activated, you can activate it directly on the phone.

Important: These instructions apply only if you're activating a new iPhone, not when transferring a phone number from another carrier or using an unlocked device.

How to Activate Your iPhone with AT&T:

There are two methods for activating your iPhone:

  1. Using AT&T's Online Activation Tool:
    • Visit the AT&T online activation tool.
    • Enter your billing or shipping ZIP code and wireless number.
    • Follow the prompts to confirm your IMEI and ICCID/SIM numbers. You can find these numbers in Settings > General > About on your iPhone or by dialing *#06#.
  2. Using iTunes:
    • Connect your iPhone to your PC and open iTunes (ensure iTunes is updated to the latest version).
    • Follow the on-screen instructions in iTunes to complete the activation.

Do You Need to Visit AT&T to Activate Your iPhone?

You can activate your iPhone online or through iTunes. If you encounter any issues, you can contact AT&T's customer service via live chat or phone. Here’s how:

  • When connected, say: “I would like to activate my iPhone.”
  • Provide your AT&T account number when asked for verification.
  • Once verified, you will be connected with a representative to complete the activation process.

Before You Start

Before initiating the activation process, ensure the following:

  • Unlocked Phone: Your iPhone must be unlocked if it’s from another carrier (e.g., Sprint).
  • No Lost or Stolen Status: Verify that your phone is not reported as lost or stolen by providing your IMEI number to AT&T.
  • SIM Card Installation: Ensure your new SIM card is inserted properly.

ATT SIM Card or eSIM Activation:

  • For SIM Cards: If your iPhone is not activated after inserting the SIM card, visit att.com/getstarted and follow the prompts to activate your device.
  • For ATT eSIM Activation:
    • For iPhone XS and newer, obtain your eSIM from AT&T or order one online.
    • If you have a QR code from AT&T for your eSIM, go to Settings > Cellular > Add Cellular Plan and scan the QR code.
    • Follow the prompts to complete the activation.

Final Steps:

After activation, test your phone by making a call or browsing the web without Wi-Fi to confirm it’s working properly. If issues persist, visit att.com/activation to complete the process online.

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